White Papers

December 12, 2017 8:44 am
What does it take to increase profitability in the Service department? Many Service Directors have tried to boost productivity and profits but still fell short of their goals. Continue Reading …
November 1, 2017 9:09 am
The key to running a full-service auto dealership is the right communications system. Continue Reading …
October 5, 2017 1:19 am
This article is the first in a series on building a Service department that drives improved retention and profitability. This article helps set the foundation for a Service department by addressing three questions every manager should ask. Continue Reading …
July 7, 2017 3:00 pm
“As a woman purchasing a new car, you always worry that the salesperson won’t treat you or respect you as much as they would a man making the same purchase.” Continue Reading …
May 11, 2017 3:59 pm
Whether automotive sales are hitting record highs or frightening lows, vehicle owners will always need repairs and maintenance. Continue Reading …
March 28, 2017 3:55 pm
In our final phase of the “Language of Closers” research, we looked at the words that engaged customers by shopper type. Continue Reading …
March 14, 2017 4:27 pm
As chronicled in the best-selling book and movie, Moneyball: The Art of Winning an Unfair Game, Billy Beane and his Oakland regime helped usher in a new era of player performance evaluation. Continue Reading …
February 15, 2017 4:47 pm
As chronicled in the best-selling book and movie, Moneyball: The Art of Winning an Unfair Game, Billy Beane and his Oakland regime helped usher in a new era of player performance evaluation. Continue Reading …
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