Unified Communications

CDK phone systems allow your dealership to drive revenue through superior customer communications.

Call Intelligence

Call Intelligence provides detailed reports on your phone traffic in an easy-to-read and easy-to-understand graphical format, which can help you:

  • NEW! Easily listen to and classify important calls with the use of Call Review. Keep employees accountable for following up with customers and capture more qualified leads
  • Report on employee attempts to return missed calls
  • Run a report of all missed calls not returned and use it as a call back report
  • Evaluate the effectiveness of sales responses and marketing campaigns with detailed opportunity reporting
  • Make informed staffing decisions with productivity reporting, which highlights the parts of your day and week when call volumes are busiest
  • Reduce phone-related expenses with cost containment reporting, which identifies frequent, after-hours, international and unnecessary calls

Access all of your reports right from your Call Intelligence dashboard.